1. Cancellation Policy

• Orders cannot be canceled being mostly irrevocable service
• To revise your order, please contact us at:
  • Email: info@touchgreen.in / info@touchgreen.com
  • Phone: +91 9830519295 / +91 9830125296
• After 24 hours, revisions may not be accepted if the order has already been processed .

2. Refund Policy

• Refunds are applicable under the following conditions:
  • The DIY kit product is defective, damaged, or not as described.
  • The item was not delivered within the promised timeframe.
  • You received the wrong item.
• To initiate a refund, please contact us within 7 days of receiving the product before workshop with:
  • Proof of purchase (receipt or invoice).
  • Photographs of the defective or incorrect product.

3. Refund Process

• Upon approval of your refund request, the amount will be credited back to your original payment method within 7-10 business days.
• Refunds may take additional time to appear in your account depending on your bank or payment provider.

4. Non-Refundable Items

• Gift cards and digital products.
• Personalized or customized items.
• Items that show signs of tampering or misuse.

5. Exchange Policy

• Exchanges are subject to availability and must be requested within 7 days of delivery.
• If the requested item is unavailable, you may opt for a refund or choose an alternative product.

6. Contact Us

For any refund or cancellation queries, please reach out to us at:

• Email: info@touchgreen.in / info@touchgreen.com
• Phone: +91 9830519295 / +91 9830125296